Frequently Asked Questions
“So you have a few questions? Check out a list of frequently asked questions we put together below. If you have a question that is not listed below you can contact us at email@example.com. The fastest way for us to answer your email is if you include your name and order number along with your question. We will try to respond to you within 48 hours. Thanks for shopping with us!”
1. I need help with my order. How can I contact you?
The best way to reach us is via the email form. Please make sure to include your issue, full name and order number so that we may best assist you. If the text box doesn’t work for you just email us at firstname.lastname@example.org. We can also be reached between the hours of 10AM – 7PM EST by contacting us at 212-707-3010. Only questions relating to your order or the webstore will be answered on this line. Please leave a message with your order number and phone number in order for us to return your call.
2. When will I receive my order?
This depends on where you are located and what shipping option you choose. We offer options that are handled either by Mail Innovations in conjunction with the United States Postal Service as well as UPS. Your order will NOT ship out the day you place your order. Your order has to go through processing, printing and packaging before it’s ready to ship. This can take between 1-3 business days.
Mail Innovations/USPS – Once your order ships, Priority Mail should arrive to you within 4 business days and Standard Mail should arrive within 5-7 business days. Your order will be picked up from our warehouse and delivered to the post office nearest to you at which time the post office will deliver your package.
UPS – UPS ground takes 3-5 business days after leaving the warehouse. The 2-Day shipping option indicates the time of transit and does not guarantee delivery 2 days after your order is placed, but does guarantee delivery 2 days after it leaves the warehouse. Also we cannot ship UPS options internationally or to P.O. Boxes.
International – Delivery takes between 2–4 weeks, depending on the distance of your country from the US and the speed of your postal service.
We are not responsible for items lost or damaged due to mishandling by the USPS or UPS.
3. Will I be able to track my order?
Only shipments sent within the US will have valid tracking numbers. This tracking number can be found by logging back into your account, clicking the order status tab in the upper right corner and clicking the corresponding order number.
Take the tracking number provided and go to UPS-MI to track your order. Your package may take a little time to begin tracking, so please be patient and try tracking again later if no information shows up the first time. If you pick the 2-Day option, use your tracking number at UPS.com to track your order. Unfortunately, because the USPS is a government agency, we cannot track packages once they have left the United States.
4. I keep getting an error that says my zip code/postal code and address do not match. What does this mean?
This error means that your zip code or address you provided does not match the billing details for your credit card. The address you enter here should match the address that your credit card bill is mailed to every month. When the address doesn’t match, you set off our fraud alert system, so we decline your order. This is for the protection for all of our customers.
5. I got an error message that reads “Oops…something went wrong with your order.” What should I do?
6. My daughter/son is ___ years old. What size should I order?
The truth of the matter is, you know your son/daughter better than we do. We offer a size chart on our website to help you determine the correct size. The size chart can be viewed HERE!.
7. How much will my shipping be?
Shipping can be approximately calculated HERE. We ship from area code 33634. Accessories are 0.5 lbs, t-shirts/CDs are 1 lb, and hoodies are 2 lbs. Shipping prices are set by the USPS, so we have no control over shipping cost. We also add a small handling fee to cover costs of packing materials, credit card fees, etc. This charge will be detailed on your final receipt. Any order that is $100 or more is eligible for free shipping. Just use the code FREESHIP when you checkout to receive Free standard shipping.
8. Can you ship to my country?
We currently offer shipping worldwide. However due to a large amount of fraudulent orders we have closed off online ordering to the following countries: Brunei, Fiji, Haiti, Indonesia, Malaysia, Mali, Mauritius, Moldova, Mongolia, Montserrat, Mozambique, Pakistan, Uganda, Uzbekistan, Yemen and Zambia.
If you would like to place an order from one of the above countries contact email@example.com with a photo or scan of your ID and we will assist you in placing your order.
9. Can I place an order without a credit card?
Yes. In addition to credit cards, we also accept PayPal in our online store. If you would like to submit a mail-in order, we accept cash/money order/check. Mail-in order forms can be downloaded HERE!
Please remember to include shipping cost. If you are submitting a mail-in order, please make sure to contact the webstore so we can take the items you are ordering out of stock for you.
10. Do you accept Visa gift cards?
No, we unfortunately do not accept these at this time.
11. Can I change my address on my order?
If you contact the webstore immediately after you place your order, we can usually make the change within 24 hours of placing the order. After processing is completed, changes are often impossible. Please make sure to include your full name, order number and the address you wish to change to when contacting the webstore.
12. Can I add/cancel an item from my order?
For our customers’ protection, we cannot add items onto your order once it has been placed. We can remove and refund items if caught within the first 24 hours of placing your order. Please contact us as quickly as possible with your order number so we can quickly cancel the order. We cannot guarantee that we will be able to cancel the order but we will do our best to catch it before it ships. Please note that as holiday orders are currently being packed urgently we can only cancel orders if notified the day the order was placed. Please call 212.707.3010 to cancel the order. Monday – Friday 10am – 7pm. Please make sure you speak to Dan to cancel the order.
13. Will I receive email confirmation?
You will receive an email confirmation to the email address you provided when your order is placed. Please be sure the email address is correct in your account to ensure you receive your confirmation. If you do not receive confirmation, your order did not go through, so please be sure to check your email, including your junk mail folder, once you submit your order. We do not send notification when your order ships, but your order status will update in your FBR account to Order-Paid-Shipped and we will provide a tracking number. Again, please give the USPS a few business days to register this tracking number.
14. What does my “ORDER STATUS” mean?
If your order status reads CART, your order was not processed and did not go through. Please try your order again. If your order status reads ON HOLD – PAYMENT FAILED, your payment was rejected and you will need to double check your billing details and submit your order again. This order will NEVER charge to your bank account, but if you would like for us to clear it off your FBR account, please contact us and include your full name and the order number you wish to clear.
15. My order has arrived, but my posters have not. Where are they?
All posters are shipped in a poster tube so that your poster does not arrive wrinkled or folded. Because the USPS considers poster tubes an “irregular package”, they generally arrive 1-2 days after your package. It is a USPS Unsolved Mystery. Someone call Robert Stack or Dennis Farina! Please be patient.
16. If my size is not listed on the item page, may I just order whatever size is there and then email you asking to switch it out to my non-existent size?
We try to order a range of sizes. Usually when an item is first available or is restocked you will see all sizes available. If you do not see your size listed it means we do not currently have, or possibly ever have had, that size in stock.
17. Are there any extra charges for international deliveries?
International orders may be subject to import taxes or customs fees decided upon by the destination country. These fees are not calculated until the shipment reaches the destination country and cannot be estimated or controlled by the Fueled By Ramen webstore. These charges will be the responsibility of the recipient. You can contact your local customs office for further information.
18. I picked 2-Day delivery and my package did not show up 2 days after I placed my order. Why not?
The 2-Day shipping option indicates the time of transit and does not guarantee delivery 2-days after your order is placed. As in most warehouses, it takes us 1-2 days to fill your order depending on what time of the day you order and what item(s) you order. Also we cannot ship 2-Day delivery internationally or to P.O. Boxes.
19. How do digital downloads work?
Add any digital tracks or albums to your cart. Select your method of payment and fill in your billing information. Continue by selecting your shipping method. If you only have digital items in your cart you will not be charged shipping. Once you have reviewed your order and submitted your payment you will be taken to a new page where you can download your digital tracks. You may also find your downloads by going to Order Status and clicking on the order.
20. Why is International shipping so expensive?
We have searched for the cheapest shipping methods. If you are ordering internationally and do not see a International Standard option that means that your order is over the weight limit for the cheapest shipping option. All orders under 4 pounds can select the cheaper shipping method. This is the only option that we have found to reduce shipping costs for international orders. So how much can you order without exceeding the weight limit? You can order 3 shirts and a few accessories or 1 hoodie, 1 shirt and a few accessories. If you want to know if your order will be under 4 pounds just email Dan and ask him! You could also go in on an order with your friends, use the code FREESHIP to receive Free Shipping on any order of $100 or more.
21. Why is my order being blocked by FMP settings?
If you are receiving this error please contact Dan immediately. I will need to personally assist you with your order. This error typically occurs when you are placing a large order. Send an email to Dan with your name and phone number and I will call you to help you with the order.